Hampton Inn and Suites Houston-Katy

This is a long story, I made a booking through Bookings.com but it was for the wrong location. The two hotels are within 5 miles from each other and both use the Katy Texas name. The one I booked wasn't the one with my family's booking. I'm trying to get a cancellation and full refund for this first reservation. The second location that I eventually stayed at charged me more than the Bookings price. I'm didn't complain much at the time because I wanted to stay with my family and I had plans that I needed to attend to. I find this type of business disheartening because you appeared to not want to work in harmony with third party agencies who bring customers to you. I hope that you choose to cooperate more in the future so that I will have more of an incentive to stay with your businesses.

The location was very good for the purpose of my trip, though a bit far from non-fast-food dinner options. The room was spacious and comfortable, with a good-sized refrigerator (and working freezer!). Mattress a little squishy for my taste, but I still slept fine. Nice, well-functioning guest laundry.

The front desk staff was AMAZING! Both the day and night staff. The prices for the snacks were reasonably priced. Most everything was $2. It was quiet and not loud at all.

i like the location, it was clean, staff was great at every moment; breakfast was good as well, it is my thirds stay at that hotel and I keep in thinking it is fine.

The staff were very friendly. The hotel was clean everywhere. 0 issues, none, nada. My friends picked up a room for 20$ less on the next door hotel and they regretted it. It were enough parking even in a busy weekend. We felt peace in there